Aeroflot has received Five Star Global Airline rating from the Airline Passenger Experience Association (APEX) for the third year in a row. Aeroflot remains the only Russian airline awarded with the coveted international status. It is indicative of Aeroflot’s high level of customer service and scale of operations, in line with many of the world’s premium carriers. Aeroflot’s 5-Star ranking was extended through 2020 on 9 September in Los Angeles, USA at a ceremony held as part of APEX EXPO, the industry’s largest PaxEx event.
Aeroflot has reconfirmed its ranking in the most prestigious Global Airline category in the APEX Official Airline Ratings, covering airlines with a large number of wide-body aircraft and a global route network. As of 2019, just 25 airlines have Five Star Global Airline status from APEX.
«The repeated confirmation of Five Star Global Airline rating from APEX is particularly important for us,” Aeroflot CEO Vitaly Saveliev said. “It is an ultimate recognition of our customer service and strong positions in the global market. Despite a challenging geopolitical environment, discerning international passengers choose our superior product quality, operational punctuality and extensive connection opportunities. Aeroflot’s consistently high-quality service is an effective instrument to deliver on our 2023 Strategy’s key goal of increasing international transit traffic to 10-15 million annual passengers”.
The APEX Official Airline Ratings™ is based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world between 1 July 2018 and 30 June 2019.
APEX (the Airline Passenger Experience Association) is a US-based organization comprising the world's leading airlines, industry suppliers, major media groups and related aviation industry leaders and dedicated to assessing the quality of services provided by airlines and elevating the passenger experience for four decades.