Month: June 2020

Aeroflot has launched its e-voucher scheme as an additional tool for ticket returns. Testing of the system started on 26 May 2020 on the Company’s website and has proven successful. 

Passengers can apply for an e-voucher as compensation for unused tickets and additional services purchased before 1 May 2020.

E-vouchers are issued individually to each passenger at no cost. To apply for an e-voucher a passenger must provide the number of the unused ticket, names and surnames of passengers listed in the ticket, and a mobile phone number and email address. 

Passengers can apply for e-vouchers until 31 December 2020. E-vouchers are valid for three years and can be redeemed against any number of tickets and services starting from 1 June 2020 when booking via Aeroflot’s contact centre and from 15 June 2020 on the airline’s website. E-vouchers can only be used by passengers named on the original unused ticket.

E-vouchers can be used to book tickets for flights under the SU code operated by Aeroflot and its subsidiaries Rossiya and Aurora airlines. If the nominal value of an e-voucher is less than that of the new ticket, passengers will have to cover the difference. 

For tickets booked with Aeroflot Bonus miles, an e-voucher can be redeemed against the total value of taxes and fees. Unused miles will be returned.

Aeroflot is also offering additional benefits to passengers using e-vouchers to book tickets.

Passengers holding tickets for cancelled flights will automatically be given a one-time 15% discount on the cost of a ticket of the same fare for their new flight. For passengers holding Flex fare class tickets, the one-time discount will be 25%. 

Discounts are non-transferable and non-combinable, except for those applicable to children under the age of 12.

The offer applies to tickets purchased before 1 May 2020:

• for travel to/from China (including Hong Kong) from 18 February inclusive;
• for travel to/from other international destinations from 5 March inclusive;
• for travel on domestic routes from 18 March inclusive.

Tickets purchased from 1 May will be eligible for Aeroflot’s standard rules on refunds and returns.

For tickets purchased after 1 May 2020 standard refund rules apply.

For further information on how to apply for and use e-vouchers visit our website.

Source: www.aeroflot.ru

United Airlines delivered 7,500 face coverings over the past week to front line employees at San Francisco International Airport and the airline's San Francisco Maintenance Base that were made from 12,284 pounds of uniforms United upcycled. United worked with upcycling partner,  Looptworks to produce masks that would supplement the supply of face coverings that the airline already provides all employees and customers.

United recently rolled out new Carhartt Company Gear for its 28,000 Technical Operations, Ramp Service and Catering Operations employees and originally planned to turn the surplus of older garments into carpet padding and insulation fiber. The company changed course last month to align with the latest guidance from the Center for Disease Control's (CDC) to wear face masks in public when social distancing is not possible.

"This was an opportunity to do something extra for our employees to keep them safe while also staying true to our commitment to be one of the most sustainable airlines in the world," said Janet Lamkin, United Airlines SVP and President, California. "Recycling these unused uniforms into masks is a natural extension of our broader effort to overhaul our cleaning, social distancing and mitigation measures to ensure we're doing everything possible to keep our employees and our customers safe."

United recently launched United CleanPlus, which brings together one of the most trusted brands in surface disinfection - Clorox - and the country's top medical experts - Cleveland Clinic - to inform and guide United's new cleaning, safety and social distancing protocols that includes touchless kiosks in select locations for baggage check-in, sneeze guards, mandatory face coverings for crew and customers, and empowering customers by contacting them 24 hours in advance and giving them the opportunity to choose a different flight – for free -- when it looks like more than 70% of the seats will be filled.

Through partnering with Portland, Oregon-based Looptworks, United was able to supply employees with more sustainable, eco-friendly masks that are washable and reusable, recycled from uniforms, made in limited editions, and in the process save materials from landfills.

In April, United became the first major U.S.-based airline to require flight attendants to wear a face mask while on duty, and beginning in May, expanded that mandate to include all employees and customers on board. This includes front-line workers like pilots, customer service agents and ramp workers when on board an aircraft, along with any other United employees traveling using their flight benefits.

Source: hub.united.com

Aeroflot has introduced changes to its service procedures. These changes are being temporary introduced to help prevent the spread of COVID-19 and are in line with sanitary and epidemiologic regulations issued in a resolution of Russia’s Chief Sanitary Physician as well as guidelines of the Federal Air Transport Agency and consumer watchdog Rospotrebnadzor.

Passengers will be required to board the plane wearing facemasks and gloves and must wear them for the duration of the flight;

Passengers must replace masks with fresh ones every three hours while aboard. If needed, cabin crew will provide facemasks;

While boarding and deplaning, passengers must observe recommended social distancing of 1.5—2 meters; 

Passengers will have their temperature checked as part of the boarding process. Passengers with a temperature over 37 degrees Celsius will not be permitted to board; 

Prior to boarding, passengers will be offered hand sanitizer; 

Throughout the flight, passengers must store their outerwear in overhead bins. It is prohibited to take out outerwear during the flight without notifying cabin crew and unless there is a justified reason to do so. 

Passengers must keep their seatbelts fastened during the entire flight; 

Passengers are allowed to leave their seats only in order to use lavatories; 

Lavatories will be regularly disinfected during the flight; 

Changes have been made to the in-flight meal service. Food is offered either in individually wrapped packages or following heating onboard. Cold drinks are offered individually wrapped. Passengers are allowed to bring their own food and drinks, including baby food, only in unopened sealed packaging; 

Aeroflot’s ground crew and cabin crew have undergone additional training so they respond appropriately in the event a passenger demonstrates respiratory problems during a flight; 

Aeroflot’s aircraft are equipped with antiseptic wipes, disinfectant sprays, gloves and masks. Cabin crew will be requiredto wear gloves and masks; 

The measures outlined above have been temporarily introduced to prevent the spread of COVID-19 and will be gradually eased with eventual return to regular in-flight procedures.

Source: www.aeroflot.ru