Scope Of Work
General Sales & Services Agency
As one of Malaysia’s leading airline GSSA companies, Pacific World Travel (PWT) brings extensive experience in managing sales and operational support for both online and offline carriers. Our scope includes servicing outbound travel agents, tour consolidators, wholesalers, ticketing agents, cargo forwarders, industry associations, and corporate travel accounts.
Our role is to strengthen the visibility and presence of the airlines we represent by offering reliable customer service, sales support, and market engagement.
Our GSSA services include:
- Dedicated office facilities and trained personnel
- Personal sales calls and trade visits
- Reservations and ticketing support
- Sales campaigns and promotional activities
- Regional GSA coordination across Southeast Asia
- Liaison with government and regulatory bodies
- In-depth market intelligence and reporting
- Sales and marketing recommendations
- Travel trade trend tracking and reporting
Marketing Representation Services
Beyond aviation, we provide marketing representation for tourism boards, retail destinations, cruise lines, hotels, and car rental brands.
Our aim is to improve visibility and positioning for our clients by offering support across trade and media channels.
Our marketing services include:
- Travel trade engagement and sales development
- Media support & Digital marketing
- Strategic marketing planning
- Public & media relations
- Financial and administrative reporting
- Crisis management and local coordination
Distribution Network
PWT has built a strong sales and marketing network across Malaysia and Southeast Asia. We serve five key segments:
- Ticketing-focused travel agents
- Outbound tour operators
- Online and offline airlines with offices or GSAs
- MICE planners and corporate travel agents
- Commercial organisations with travel and incentive schemes
Our experienced team maintains direct relationships with each segment to ensure efficient communication and results.
Virtual Marketing & Product Events
We support marketing practices by offering virtual event management services, including:
- Trade show participation (virtual & hybrid)
- Webinars and online presentations
- Virtual sales calls and product briefings
We also organise in-person consumer and trade events to enhance market reach and product engagement.
Destination Management Services
Our sister company, World Express Tours Malaysia, provides destination management services within Malaysia. With decades of experience, this division handles:
- FITs, groups, special interest, and incentives
- Cruise passenger handling and seaport logistics
- Online and offline airlines with offices or GSAs
- Unique shore excursions and customised local programmes
- Logistics coordination for conventions and events
World Express is an active participant in global and regional tourism trade shows, offering comprehensive support for ground arrangements in Malaysia.