What Drives Us
our PURPOSE
Pacific World Travel started its business years ago to assist various tourism and travel products, destinations and services to grow in Malaysia and Southeast Asia. This has benefited the local tourism players to diversify their offerings to the customers by supporting our clients’ products, indirectly making the general public to see more of what tourism and travel have to offer.
our VISION
We strive to hold our position in being the best representation company in Malaysia and subsequently Southeast Asia for tourism products, destinations and services wanting to expand their reach in Southeast Asia.
our MISSION
We achieve this by being the preferred market representative in the region for tourism products, destinations and services. With great enthusiasm and deep market knowledge, we provide an invaluable link between our clients and the travel trade players and media partners.
our CORE VALUES
Outstanding Service
Stakeholders Satisfaction
Professional & Committed Team Members
Transparency & Honesty in Business Dealings
Proficiency & Efficiency in Work Processes
Sustainable Business Practices
Create a Thriving Working Environment
Technologically Driven
What Sets Us Apart
Our Track Record
PWT has successfully represented various international organizations in the tourism and travel industries. The continuity of PWT's appointment as GSA and as representative indicates that PWT has and is fulfilling its assignments more than satisfactorily. PWT has received many recognitions from the Principals for its outstanding contribution.
Our Strength
The success of PWT lies primarily in our ability to provide inputs when necessary, listen with understanding and accomplish the requirements of the Principals coupled with the fact that we fully understand Malaysia and each of the country we represent and its travel and tourism musts and wants. Other than that, our strength also lies in the fact that we do not retail and we support the travel industry. PWT also has an extensive experience in participation in Trade Shows both locally and internationally.
Our Quality Assurance
PWT, as a representation company, has always elected to be guided in its business pursuits by the principle of Total Quality Management System. Accredited with the ISO 9001 certification in year 1997, it makes us the first and only tourism representation company in the region to be certified. Since 2018, we have also been certified under the new ISO 9001:2015 standards. As such, organizations intending to appoint PWT as its representative or marketing arm can expect quality assurance from PWT, as much as that enjoyed by those organizations that are currently PWT’s clients.
Our People
PWT shares in the dedication of its clients in attaining their objectives and goals, supported by its members of the Board of Directors who, each in their own standing, are some of Asia Pacific’s most outstanding travel and tourism personalities. Their much respected expertise and influence serve as the underlying approach for PWT in carrying out its duties and obligations to the clients. PWT’s workforce is widely-experienced and the company ensures that it keeps their people abreast with the ever-changing market environment.
Our Distribution Network
PWT has established a network throughout Malaysia and Southeast Asia. This includes distribution network such as online and offline airlines with own offices or GSAs, travel agents specializing in ticketing services, outbound tour operators, MICE planners and commercial houses. We also have close connection with PR and media agencies and practitioners to assist us in creating exposure for our clients’ brands.
Our IT Capabilities
We maintain, manage and monitor IT infrastructure on regular basis to ensure minimum downtime and ensure effective and efficient use of the system. A standard IT infrastructure consists of DATA Centre, software and productivity applications, two different ISPs for internet connectivity, Network Attached Storage (NAS), RAID Support and centralized file system. We also have dedicated E-Commerce team to assist & monitor the e-marketing campaign in social media & website.