Career Opportunities
Company Overview
With over fifty years of experience in the travel and tourism industry, Pacific World Travel (PWT) has become the preferred partner of several leading travel industry organisations from around the world, seeking to expand into Malaysia and Southeast Asia.
As the leading General Sales & Services Agency and marketing representation company in Malaysia, PWT offers service that are unparalleled in this dynamic market. Our professionalism and modus operandi have enabled PWT to be one of very few companies in Malaysia that enjoys the support and confidence of the major outbound tour operators and ticketing agents in the marketplace, by specialising in providing key linkages between principals and the travel trade.
PWT has two major divisions, one that acts as a General Sales & Services Agency (GSSA) for airlines and the other operating Marketing Representation Services for Tourists Board, hotels, car rental and cruise line companies. Our management team is highly trained and is well supported by experience sales and marketing personnel who maintain excellent rapport with interliners, travel agencies, tour operators and commercial houses.
PWT has elected to be guided in its business pursuits by the principle of Total Quality Management. We were the first GSSA and travel representation company in Malaysia to be certified to the internationally recognized ISO 9001 standard and we have continued to maintain and uphold our level of service to this high standard for almost two decades. Effective May 2018, our certificate has been upgraded to the new ISO 9001:2015 standard.
Why join us?
- Low cost travel convenience with nearby MRT and Monorail stations
- Outstanding career development opportunities
- Comprehensive training & support are given to new hires
- Dynamic and fast-paced working environment
Interested, please send your CV to recruit@pacificworld.travel
Sales Manager, APG Malaysia
Division: APG Malaysia - Acting Partners
Job Summary
The Sales Manager for APG Malaysia is an integral part of our team, primarily tasked with driving the promotion of APG's diverse product portfolio, including but not limited to GSSA, IET, APG Connect, APG Cargo, APG Platform, and other non-airline specific products, to our B2B clientele.
Key Responsibilities
Reporting to the General Manager, Commercial, you will:
- Fulfill or exceed the established sales and revenue objectives via timely implementation of vital sales strategies.
- Cultivate and sustain solid relationships with partners in the travel industry, such as airlines, travel agencies, tour operators, and commercial entities, through consistent sales engagements.
- Collect, analyze, and act upon competitive intelligence to formulate and propose competitive strategies.
- Use data-driven insights to identify and target potential markets and devise effective sales strategies.
- Represent APG at industry events, product seminars, and training sessions to boost market awareness of our products.
- Stay alert to emerging markets, market trends, new product introductions, and competitor activities.
- Formulate and execute Sales and Marketing Plans for Acting and BSP Airlines, liaising with the Contracting Partner for each airline.
- Monitor the execution of the Sales & Marketing strategy, providing regular progress reports to the Contracting Partner and APG Headquarters.
- Encourage travel agencies, both IATA and non-IATA, to actively promote APG's airline portfolio and products, including newer offerings such as NDC.
- Regularly evaluate revenue performance against targets to ensure attainment of goals.
- Timely submission of market intelligence reports for internal use.
- Administer agents' ticketing authority via BSP, coordinating with IATA for compliance monitoring, including ticket stock termination or reinstatement as required.
- Maintain regular communication with various Global Distribution Systems (GDSs) to ensure accurate and current airline systems, fares, and availability.
- Provide IATA travel agents with BSP-related support, including updates on credit card policies, refunds, and airline communications.
- Collaborate with the marketing team to coordinate the execution of marketing strategies, enhancing the visibility of Acting Airlines' products, services, and promotions through digital and social media marketing.
- Guarantee timely and efficient execution of all functions as prescribed in the APG Service Level Agreement (SLA) documents.
Qualifications and Requirements
- Bachelor's Degree in Business, Marketing, or related field.
- Proven experience in a similar role, preferably within the travel or airline industry.
- Exceptional presentation skills and fluency in English.
- High level of mobility and willingness to travel.
- Strong understanding of Global Distribution Systems (GDSs) and IATA/BSP processes.
- Proficiency in data analysis and market intelligence tools.
- Exceptional communication and interpersonal skills.
- Proven track record in meeting sales targets.
- Ability to work effectively both independently and as part of a team.
- Proficiency in digital marketing and social media platforms.
The ideal candidate will have a robust commitment to driving business growth, a proven ability to build strong relationships, and a keen understanding of the travel market in Malaysia.
Sales and Marketing Executive, APG Malaysia
Kuala Lumpur
Job Summary
We are seeking a highly motivated and proactive Sales and Marketing Executive to join our dynamic team at APG Network Malaysia. This role focuses on the travel and aviation industry, and your primary responsibilities will include meeting existing travel agent clients, signing up new product contracts, and driving outside sales initiatives. As a Sales and Marketing Executive, you will play a pivotal role in expanding our market presence and ensuring our sales targets are met.
Key Responsibilities
Reporting to the Sales Manager, you will:
- Achieve and exceed agreed-upon sales and marketing KPIs.
- Identify and secure new potential clients and business opportunities, including virtual and in-person meetings with travel agents and clients.
- Develop and execute marketing plans to promote our products and services.
- Gather market intelligence to inform competitive strategies and drive sales conversions.
- Handle customer and trade complaints professionally and effectively.
- Coordinate and execute team activities to maximize productivity, ensuring timely and effective sales visitations, sales analytics, and marketing initiatives.
- Maintain a well-organized and efficient administration within the department, offering assistance to colleagues as needed.
- Build and maintain strong relationships with key stakeholders, including travel agents, corporate partners, airlines, national tourism offices, and government authorities.
- Attend scheduled and ad-hoc meetings as required by the company and principals.
- Prepare timely and accurate reports for the Sales Manager and principal.
- Evaluate the success and effectiveness of sales initiatives and provide feedback for continuous improvement.
- Represent the company at trade shows, promotions, briefings, seminars, and training events.
- Drive market expansion efforts to increase sales volume and achieve sales targets.
- Manage and maintain the company's social media presence across platforms such as Facebook, Instagram, and LinkedIn.
- Create engaging, shareable content for specific platforms to drive traffic and customer engagement.
- Monitor and participate in relevant social discussions about our company, competitors, and industry, engaging with existing leads, customers, and new audiences.
Qualifications and Requirements
- Proven experience in sales and marketing, preferably within the travel and aviation industry.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to build and maintain relationships with a wide range of stakeholders.
- Excellent organizational and time management skills.
- Ability to work independently and within a team.
- Familiarity with social media management and content creation.
- Willingness to travel and high mobility.
Join us on our mission to revolutionize the travel and aviation industry. If you're passionate about sales and marketing, have a knack for relationship-building, and thrive in a fast-paced environment, we'd love to hear from you. Apply now and embark on a rewarding career with us.
Marketing Executive, Cruises
Kuala Lumpur
Job Summary
We are seeking a highly motivated and proactive Marketing Executive to join our dynamic team at the Cruise Division of PWT. This role focuses on the travel and cruise industry, and your primary responsibilities will include handling daily cruise enquiries and monitoring of cruise bookings. As a Marketing Executive, you will play a pivotal role in expanding our market presence to converting enquiries into bookings ensuring sales targets are met.
Key Responsibilities
Reporting to the Marketing Manager, you will:
- Develop and enhance the reputation of the cruise products, promoting them to consumers and within the trade.
- Manage daily cruise inquiries and the booking process for a seamless customer experience.
- Prepare for participation in trade shows and other promotional activities, effectively representing our brand and fulfilling event-related duties.
- Disseminate press releases and prepare newsletters as directed by management.
- Track press and media coverage related to our market segments and analyse their impact.
- Assisting in preparing monthly performance reports to the management.
- Use social media platforms to enhance brand and product awareness.
- Offer support to other team members and departments as necessary.
Qualifications and Requirements
- A Bachelor's Degree or Diploma in Business, Marketing, or a related field.
- Experience in a similar role, ideally within the cruise, travel, or tourism industry.
- Fluency in English and outstanding presentation skills.
The ideal candidate will have a robust commitment to driving business growth, a proven ability to build strong relationships, and a keen understanding of the travel market in Malaysia.
LOCATION
Suite 1001, Level 10,
Wisma Lim Foo Yong,
86, Jalan Raja Chulan,
50200 Kuala Lumpur, Malaysia
DRESS CODE
Business (e.g. Shirts)
COMPANY SIZE
1 - 50 Employees
SPOKEN LANGUAGE
English
WORK HOURS
Regular hours, Mondays - Fridays