WHY CHOOSE TO BE PART OF OUR TEAM?

• Convenient Location
  Our office is within walking distance of MRT and Monorail stations, making daily travel easier.

• Career Development
  We provide hands-on learning, industry exposure, and opportunities to grow within the travel and aviation sector.

• Supportive Environment
  We work in a collaborative and fast-moving environment where teamwork and practical ideas are valued.

Job Vacancies

Branch Manager

Penang

Job Summary

We are looking for an experienced and motivated Branch Manager to support airline commercial activities in Northern Malaysia. Based in Penang, this role focuses on strengthening travel trade relationships, driving regional sales growth, and coordinating branch operations while working closely with the Kuala Lumpur office.

Key Responsibilities

• Drive sales performance and contribute to revenue growth in the Northern Malaysia market.
• Build and maintain strong relationships with travel agents, corporate clients, and industry partners.
• Conduct regular sales visits and trade engagement activities across the Northern region.
• Identify new business opportunities and expand market presence.
• Monitor market trends, competitor activity, and customer demand.
• Support airline promotions, campaigns, and commercial initiatives in the region.
• Oversee and coordinate inbound tour operations handled by the Penang branch.
• Prepare sales reports and provide market feedback to the Kuala Lumpur office.
• Maintain close coordination with the Kuala Lumpur office on sales strategy and operational matters.

Qualifications and Requirements

• Diploma or Bachelor’s degree in business, marketing, tourism, or a related field.
• Minimum 4–5 years of experience in airline, GSA/GSSA, or travel industry sales.
• Good understanding of airline distribution, travel trade networks, and market dynamics.
• Strong communication, negotiation, and relationship-building skills.
• Ability to work independently and manage regional sales targets.
• Fluent in English; additional languages are an advantage.
• Willing to travel within Northern Malaysia when required.

You will be part of a professional airline representation team, working closely with travel trade partners and supporting the commercial growth of international airline partners in Malaysia while gaining practical experience in airline distribution and regional market development.

Sales Executive (Airlines, Mandarin Speaking)

Kuala Lumpur

Job Summary

Join our airline sales team and help strengthen the market presence of the airlines we represent in Malaysia. We are looking for a proactive and committed Sales Executive who enjoys working with people and building strong relationships with travel trade partners.

Your main responsibility is to support revenue growth, develop new business, and promote airline products and services across the market. Mandarin speaking is required as part of this role involves supporting Mandarin-speaking partners and clients.

Key Responsibilities

• Reporting to the Sales Manager, you will:
  • Meet and exceed monthly sales targets and performance KPIs.
  • Develop and carry out sales activities to increase revenue and market share.
  • Visit travel agents, corporate clients, and trade partners to promote airline products and services.
  • Identify and secure new business opportunities, including groups and corporate accounts.
  • Monitor market trends, competitor activity, and fare movements to support commercial planning.
  • Work closely with marketing, reservations, and operations teams to ensure smooth execution of sales activities.
  • Prepare sales reports and provide market feedback to management.

Qualifications and Requirements

• Minimum 1 year of sales experience in the airline or travel industry.
• Fluent in Mandarin and English, both spoken and written.
• Strong communication and presentation skills.
• Target-driven and able to work independently.
• Experience with GDS and basic knowledge of airline fares, schedules, and ticketing is an advantage.
• Positive attitude and willingness to learn and grow in the airline commercial environment.

You will be part of a supportive and professional airline representation team, working closely with travel trade partners and contributing to the growth of international airline business in Malaysia. This role offers practical industry exposure and opportunities to develop your career in aviation.

Sales Executive (Airlines)

Kuala Lumpur

Job Summary

Join our growing airline sales team and help strengthen the market presence of the airlines we represent in Malaysia. We are looking for a proactive and committed Sales Executive who is passionate about aviation and skilled in building strong relationships with travel trade partners.

Your key mission is to drive revenue, secure new business, and promote airline products and services across the market.

Key Responsibilities

• Reporting to the Sales Manager, you will:
  • Meet and exceed monthly sales targets and performance KPIs.
  • Develop and implement effective sales strategies to increase revenue and market share.
  • Conduct regular visits to travel agents, corporate clients, and trade partners to promote airline products and services.
  • Identify and secure new business opportunities, including groups, corporate accounts, and series operations.
  • Track market trends, competitor activities, and fare movements to support commercial decisions.
  • Work with marketing, reservations, and operations teams to ensure smooth execution of sales activities.
  • Prepare accurate sales reports and market insights for management review.

Qualifications and Requirements

• Minimum 1 year of sales experience in the airline or travel industry.
• Strong communication and presentation skills.
• Target-driven, confident, and able to work independently.
• Experience working with GDS and basic knowledge of airline fares, schedules, and ticketing is highly preferred.
• Positive attitude and willingness to grow within the airline commercial environment.

At Pacific World Travel, you will be part of a supportive and performance-focused team representing international airlines. Your ideas matter, your contribution is valued, and your work directly supports the growth and presence of our airline partners in the market.

Marketing Executive, Cruises

Kuala Lumpur

Job Summary

Are you passionate about the travel and cruise industry? We're looking for a highly motivated and proactive Marketing Executive to join our Cruise Division team. This role offers an opportunity to blend your marketing expertise with enthusiasm for travel—contributing to the growth of our cruise business and delivering unforgettable experiences to our clients.

Key Responsibilities

• Reporting to the Marketing Manager, you will:
  • Promote and enhance the reputation of the cruise products to both consumer and trade markets.
  • Handle cruise enquiries and manage the end-to-end booking process to ensure a smooth and positive customer experience.
  • Leverage social media platforms to boost brands visibility and engagement, including crafting newsletters and distributing press releases.
  • Participation in trade shows, events, and promotional activities, supporting event planning and brand promotion efforts.
  • Assist in preparing monthly sales and performance reports for management review.

Qualifications and Requirements

• Diploma or Degree in Tourism & Hospitality, Marketing, Business Management, Tourism Management, or a related discipline.
• Minimum 2 years of experience (Junior Executive)
• Strong communication, interpersonal, and presentation skills, with a results-driven mindset.
• Excellent command of English, both written and spoken.
• A genuine passion for cruises and travel is a strong advantage.
• Comprehensive on-the-job training will be provided

If you thrive in a fast-paced industry and are excited about shaping the future of travel, we would love to hear from you.

Reservation and Ticketing Executive (Airlines)

Kuala Lumpur

Job Summary

We are looking for a Reservation and Ticketing Executive to support airline reservation, ticketing, and sales operations. This role is suited for candidates with hands-on experience in airline ticketing and reservation systems, who are comfortable working with operational tasks, trade partners, and airline procedures.

Accuracy, system knowledge, and attention to detail are essential.

Key Responsibilities

• Reporting to the Sales Manager, you will:
  • Handle airline reservations, ticketing, and customer inquiries for FIT and GIT clients.
  • Issue tickets and manage booking changes, refunds, reissues, and reschedules accurately.
  • Perform daily operational tasks including queue management, pre-flight checks, and ticketing authority controls.
  • Support BSP and CTO-related reporting, sales reports, and data collection.
  • Coordinate with airline partners on fares, policies, and operational matters.
  • Resolve customer and trade partner issues professionally and within agreed timelines.
  • Assist in preparing monthly market, sales, and performance reports.
  • Build and maintain strong working relationships with travel agents and airline partners.

Qualifications and Requirements

• Diploma or Degree in Travel, Tourism, Business, or a related field (preferred).
• 1–3 years of experience in airlines, travel agencies, or ticketing operations.
• Strong knowledge of airline reservations, ticketing procedures, and travel documentation.
• Experience with BSP or CTO reporting, refunds, and sales reconciliation.
• Familiarity with airline reservation systems or GDS (e.g. Amadeus, Sabre).
• Strong attention to detail and operational discipline.
• Good communication skills and confidence handling customer and trade inquiries.

Opportunity to work with international airlines, gaining hands-on experience in reservations, ticketing, and airline sales within a professional aviation environment.