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Connecting Malaysia to the United States and Beyond

United Airlines, the largest airline in the world by network size, connects Malaysia to over 360 destinations across six continents.

Through United Airlines and its partner airlines, travel to the United States is seamless, whether clients are flying to San Francisco, Los Angeles, New York, or other major U.S. cities.

United offers strong connectivity via key Asian gateways including Singapore, Tokyo, Hong Kong, Seoul, Taipei, and Osaka, making onward travel to the U.S. and the Americas efficient and flexible.

Expanded Flight Options for Malaysian Travelers

United Airlines continues to strengthen its presence in the region, offering greater choice and scheduling flexibility for Malaysian travellers.

Key highlights include:

  • Direct flights from Singapore to San Francisco, with departures available every morning and evening
  • Direct flights from Hong Kong to San Francisco and Los Angeles, offering convenient access to the U.S. West Coast
  • Seamless connections via Tokyo Narita or Haneda, with onward flights to major U.S. cities including New York, Washington D.C., Houston, Chicago, Denver, San Francisco, and Los Angeles

These options allow travel agents to build efficient routings for both leisure and corporate clients.

Global Network and International Reach

United Airlines operates one of the most extensive international networks among U.S. carriers, serving 147 international destinations with hundreds of daily flights across the Pacific and Atlantic regions.

This includes a significant number of destinations not served by any other U.S. airline, providing agents with wider routing options for complex itineraries.

Customer Experience and Digital Convenience

United Airlines places strong emphasis on customer experience, supported by technology designed to simplify travel.

United App
Passengers can manage their journey end-to-end, including:

  • Flight check-in, mobile boarding passes, and advance baggage payment
  • In-app airport and terminal navigation
  • Seat and flight change options when alternatives become available
  • Real-time baggage tracking
  • Live chat, text, or video support with an agent

This provides travellers with greater control and peace of mind throughout their journey.

Premium Travel with United Polaris Business Class

For long-haul and corporate travel, United Polaris Business Class offers a premium onboard experience, including:

  • Lie-flat seats
  • Saks Fifth Avenue bedding
  • Enhanced dining service
  • Premium amenity kits

A strong option for business travellers and high-yield clients.

MileagePlus Loyalty Programme

United Airlines’ MileagePlus programme remains one of the most recognised frequent flyer programmes globally.

Key benefits include:

  • Miles that never expire
  • No blackout dates on award travel
  • Flexible redemption across flights, hotels, car rentals, and other partners

This adds long-term value for frequent travellers.

Sustainability and Long-Term Growth

  • United Airlines is committed to responsible growth and sustainability through:
  • Fleet modernisation to improve fuel efficiency
  • Investment in sustainable aviation fuel and emerging clean technologies
  • Ongoing expansion under its long-term fleet and network growth strategy

These initiatives support more efficient operations and future-ready travel.

Frequently Asked Questions (FAQ)

1. Who represents United Airlines in Malaysia?
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United Airlines is represented in Malaysia by Pacific World Travel (PWT) as the appointed General Sales Agent (GSSA), providing trade and sales support to travel agents.
2. Can United Airlines be booked through GDS in Malaysia?
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Yes. United Airlines is fully available in the major GDS platforms used in Malaysia for:

  • Fare display and availability
  • Ticket issuance
  • Post-booking servicing
  • Agents may contact PWT if clarification is needed
3. Is United Airlines suitable for both leisure and corporate bookings?
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Yes. United Airlines offers fare products suitable for:

  • Leisure travellers
  • Corporate and premium travellers
  • Long-haul and multi-city U.S. itineraries
4. Does United Airlines support onward domestic U.S. connections?
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Yes. United Airlines has one of the most extensive domestic U.S. networks, making it ideal for itineraries involving multiple U.S. cities without the need to combine carriers.
5. Are group or series bookings supported?
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Group and series bookings are supported, subject to availability and travel period. Travel agents are advised to engage PWT GSSA Malaysia early for group assessments and routing guidance.
6. How flexible are United Airlines fares?
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Fare flexibility varies by fare family. Some fares offer reduced change fees and clearer rebooking conditions. Agents should always review fare rules before ticketing.
7. Can passengers earn frequent flyer miles?
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Yes. Flights are eligible for mileage accrual under United Airlines’ frequent flyer programme, subject to fare class and booking conditions.
8. What assistance is available for premium cabin bookings?
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PWT can support travel agents with:

  • Premium cabin positioning
  • Product clarification
  • Corporate travel suitability

This helps agents confidently sell higher-yield itineraries.

9. How reliable are United Airlines’ schedules for long-haul travel?
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United Airlines operates a large long-haul network with multiple routing options. This provides better flexibility and recovery options during irregular operations.
10. Where can travel agents obtain updates or sales support?
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Travel agents may contact PWT GSSA Malaysia for:

  • Fare and schedule updates
  • Product information
  • Trade and sales support
11. Why should travel agents consider United Airlines for U.S. travel?
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United Airlines offers:

  • Extensive U.S. domestic connectivity
  • Strong Asia–U.S. access via major hubs
  • Competitive fare structures
  • Reliable long-haul operations
12. How can travel agents get in touch with PWT?
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Travel agents may reach PWT GSSA Malaysia via the official contact channels listed on this website for enquiries and support.

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Photo Gallery

United Airlines' commemorative March of Dimes plane
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United's 737-900ER
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United's 737 MAX 9

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Background
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Date of Appointment : December 2016

IATA Code : UA

ICAO Code : UAL

Territories : Malaysia

Services : General Sales Agency - Passenger

Contact Details
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Town Office:

Suite 1001, Level 10 Wisma Lim Foo Yong,

86, Jln Raja Chulan,

50200 Kuala Lumpur

Malaysia

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Reservation & Ticketing & Sales

Telephone No. : +603 2143 1433

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Sales

Contact Person : Pheona Woo

Email : kulsolutionscenter@united.com

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Sales Penang Office:

Lot2.02, 2nd Floor, Choo Plaza

41, Lorong Abu Siti,

10400 Penang

Malaysia

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Telephone No. : +604 229 3754

Email : kulsolutionscenter@united.com

URL : http://www.united.com

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