Introducing an all-in-one travel partner that provides a more dynamic experience — the United app now interacts with you as you move throughout your entire travel journey. With enhancements that provide intuitive assistance every step of the way, the app still includes features you know and love.
How we got here
Enlisting the help of over 500 participants during our research and discovery phase, the feedback we received helped to guide the design as well as app improvements. And during the beta test phase, we expanded testing to include real users (we invited more than 1,000 employees and customers) to ensure the updates would drive the intended value. With 3,500 bookings created and 22,000 reservations viewed, we made sure the updates to the app were functional and helped to improve a user's overall experience.
"As we continue to improve the customer experience, we are looking at our digital channels to create better experiences for our customers. We are reimagining the United app and giving our customers a more dynamic experience to make managing their travel seamless. The improved app includes several new useful enhancements while keeping the same features our customers know and love from the previous version of the United app," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer.
Dynamic experience
The United app will open to the most useful and relevant information throughout your journey.
For example, 24 hours before departure, the home screen on the United app will prompt you to check-in. Once checked in, an option to get your boarding pass will populate right on the home screen so you'll no longer need to access it via the boarding pass tab on the current version of the app.
Check in
Easily check in for your flight 24 hours before departure via the home screen once in flight, the app's home screen will update to display flight status and onboard entertainment options, making it even easier to find exactly what you're looking for.
In the event of a connection, you'll also find directions from your arrival gate to your connecting gate on the app. If you've reached your final destination, information on where to collect your baggage will be displayed via the baggage carousel number.
Quick access
Updates to the app also include a new streamlined navigation bar at the bottom of the home screen, giving you quick access to the most popular and helpful features. The navigation bar will also include a My Trips button that will house important information like boarding passes and flight details.
Additionally, you'll also find an inbox icon in the navigation bar that stores other useful and important information such as gate changes, flight status updates and boarding alerts.
Also featured in the app is a profile icon in the right corner at the top of the screen. Accessing this icon allows you to easily find your account information, and any associated United credit cards and club passes.
Source : www.united.com