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The United app is now even better

The United app is now even better

Introducing an all-in-one travel partner that provides a more dynamic experience — the United app now interacts with you as you move throughout your entire travel journey. With enhancements that provide intuitive assistance every step of the way, the app still includes features you know and love.

How we got here

Enlisting the help of over 500 participants during our research and discovery phase, the feedback we received helped to guide the design as well as app improvements. And during the beta test phase, we expanded testing to include real users (we invited more than 1,000 employees and customers) to ensure the updates would drive the intended value. With 3,500 bookings created and 22,000 reservations viewed, we made sure the updates to the app were functional and helped to improve a user's overall experience.

"As we continue to improve the customer experience, we are looking at our digital channels to create better experiences for our customers. We are reimagining the United app and giving our customers a more dynamic experience to make managing their travel seamless. The improved app includes several new useful enhancements while keeping the same features our customers know and love from the previous version of the United app," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer.

Dynamic experience

The United app will open to the most useful and relevant information throughout your journey.

For example, 24 hours before departure, the home screen on the United app will prompt you to check-in. Once checked in, an option to get your boarding pass will populate right on the home screen so you'll no longer need to access it via the boarding pass tab on the current version of the app.

Check in 

Easily check in for your flight 24 hours before departure via the home screen once in flight, the app's home screen will update to display flight status and onboard entertainment options, making it even easier to find exactly what you're looking for. 

In the event of a connection, you'll also find directions from your arrival gate to your connecting gate on the app. If you've reached your final destination, information on where to collect your baggage will be displayed via the baggage carousel number.

Quick access

Updates to the app also include a new streamlined navigation bar at the bottom of the home screen, giving you quick access to the most popular and helpful features. The navigation bar will also include a My Trips button that will house important information like boarding passes and flight details.

Additionally, you'll also find an inbox icon in the navigation bar that stores other useful and important information such as gate changes, flight status updates and boarding alerts.

Also featured in the app is a profile icon in the right corner at the top of the screen. Accessing this icon allows you to easily find your account information, and any associated United credit cards and club passes.

Source : www.united.com

Macao Special Administrative Region Celebrates 20th Anniversary With Endless Excitements at Macao!

Macao Special Administrative Region Celebrates 20th Anniversary With Endless Excitements at Macao!

First 300 to purchase travel packages at the MATTA Fair will walk away with shopping
vouchers and exclusive gifts!

Holiday lovers, you are in for a treat! This 2019, the Macao Special Administrative Region will be celebrating their 20th anniversary and there will be a line-up of exciting activities and events happening!

First off, the Macao Government Tourism Office (MGTO) will be participating in the famous MATTA Fair and ‘Mak Mak’, Macao’s official tourism mascot, will also be there to greet visitors! This year’s exhibition will definitely be a hit with visitors again as there will be many promotional Macao travel packages up for grabs! Be one of the first 300 people to purchase travel packages and you will get to take home shopping vouchers as well exclusive gifts! Promotion is valid while stocks last. Terms and conditions apply.

Date

Venue Booth
15 – 17 March 2019 Putra World Trade Centre (PWTC), KL

1443 – 1448 (Hall 1)

5 – 7 April 2019 Setia SPICE Arena, Penang

C115 – C116

Besides great offers, there will also be many exciting activities at the exhibition! For those who want to have fun, feel free to join the VR game where visitors can truly experience beautiful Macao landscapes and landmarks, as well as the “Building Macao Art Macao”activity where visitors can express their artistic flare by folding and crafting the origami cut out of a Macao World Heritage Building and placing it onto the backdrop of the map of Macao – jointly building the Historic Centre of Macao! Through this, the public will get to learn more about Macao and surely be enchanted by this culturally vibrant city!

The Excitement in Macao Continues

This year from June to September, art lovers can rejoice as ‘Art Macao’ will kick off to transform the whole city of Macao into a spectacular art gallery with various art exhibitions displayed across many different locations! Through this festival, visitors can expect to be wowed by a series of large-scale international art events that aim to transform Macao into a city of culture! What a sight it will be to behold!

In addition to that, visitors of Macao can also look forward to experiencing a spectacular activity on sea – a cruise, that is! If you’re an adventurous wonderer, make sure you catch the Macao cruise tours by Shun Tak-China Travel Ship Management or Yuet Tung Shipping which will provide you with a new travelling experience visiting different points of interest in Macao! You will get to enjoy the enchanting city landscape and scenery of this city through tranquil waterways! So travel lovers – make sure you do not miss this phenomenal activity!

Another thing to look forward to is the annual Macao International Fireworks Display that will feature an exhilarating show of colourful fireworks through the buzzing night skies of Macao! As 2019 marks the 30th anniversary of this vibrant event & Macao SAR 20th Anniversary, visitors of Macao can expect to be blown away by an even more electrifying display of wonderful fireworks than usual from September to October! The participating teams this year will be increased to 12 teams instead of 10 as in the previous year, and there will be 6 fireworks shows as opposed to 5 last year! This may just be the most explosive event you’ll get to experience in Macao this 2019!

Other exciting events and festivals that await visitors of Macao include Asia's 50 Best Restaurants 2019 (March 24 – 26), the 30th Macao Arts Festival (May 4 – June 2), the 19th Macao Lotus Flower Festival (June 3 – 16), the 2019 Wushu Masters Challenge (August 1 –4), the 30th Macao International Fireworks Display Contest (September to October), the 19th Macau Food Festival (November 8 – 24), the 66th Macau Grand Prix (November 14 – 17), as well as the Macao International Marathon, Macao Light Festival, Macao Special Administrative Region Establishment Day, 4th International Film Festival & Awards Macao, Macao International Parade on December, and many more!

A city adorned with cultural beauty as well as vibrant festivals, Macao is definitely one holiday destination that you must not miss! Take this chance to experience the endless excitements of Macao and you’ll definitely mark this down as a holiday of a lifetime!

For more event details, visit Macao Tourism Malaysia’s Facebook page at https://www.facebook.com/MacaoTourismMalaysia/.

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Media inquiries:
Macao Government Tourism Office (MGTO)
Representative in Malaysia
Tel: +603 2144 2500
Email: mgto@pacificworld.travel
Facebook Page: Macao Tourism Malaysia
Instagram: @macaotourismmalaysia
YouTube: MYMacao TV

United Applies to Serve Tokyo Haneda from Six Leading U.S. Hubs

United Applies to Serve Tokyo Haneda from Six Leading U.S. Hubs

United Airlines announced today it has filed an application with the U.S. Department of Transportation (DOT) for a total of six daily nonstop flights to Tokyo Haneda Airport (HND) from Newark Liberty International Airport (EWR), Chicago O'Hare International Airport (ORD), Washington Dulles International Airport (IAD), Los Angeles International Airport (LAX), Houston George Bush Intercontinental Airport (IAH) and Guam's A.B. Won Pat International Airport (GUM). Pending completion of an aviation agreement between the U.S. and Japanese governments later this year, and slots awarded by DOT, the flights are expected to begin service by the summer of 2020.

United has presented a proposal maximized to meet consumer demand and benefit U.S. travelers. Together, the flights from five U.S. mainland hub cities and Guam will connect Tokyo Haneda with 112 U.S. airports, representing approximately two thirds of U.S.-Tokyo demand, or more than three million annual Tokyo bookings. With United's proposed routes representing five of the six largest metropolitan areas in the U.S. mainland and a combined population of nearly 56 million, the new flights requested in this proceeding will provide consumers with more choices and more convenient options when selecting Tokyo Haneda for their travel plans.

"If awarded by the DOT, these new nonstop flights would expand United's best-in-class Japan route network to better meet demand from U.S. consumers and businesses," said United Airlines President Scott Kirby. "Tokyo is a hub of 21st century global commerce and innovation and one of the world's most popular tourist destinations. Today's filing demonstrates United's unparalleled commitment to helping more Americans travel between our nation and Japan's capital city. Our proposed flights to Tokyo Haneda will offer an unrivaled experience and maximize choice and convenience for our customers traveling between the United States and Tokyo for the Olympic Games Tokyo 2020 and beyond."

United's proposed daily flights from Newark/New York, Los Angeles and Guam would supplement the airline's existing daily flights between those hubs and Tokyo's Narita International Airport (NRT), while United would shift existing daily nonstop Chicago, Washington D.C. and Houston flights from Tokyo Narita to Tokyo Haneda.

United's application will also support American businesses and help grow the U.S. economy by offering direct flights from key business, government and cultural hubs where demand for flights to Haneda, the closest airport to central Tokyo, is the highest. With these new flights in place, United would provide Haneda service from:

  • The largest market for travel demand between the U.S. mainland and Tokyo (Los Angeles);
  • The two largest markets for travel demand between the East Coast and Tokyo (Newark/New York and Washington, D.C.);
  • The two largest markets for travel demand between the central U.S. and Tokyo (Chicago and Houston); and
  • Guam, a market with significant travel demand from a Japanese tourist base that is critical to the island's tourism industry, economy and job market.

United's proposal would help realize the full potential of these new routes for U.S. consumers and businesses by expanding United's broad-based and end-to-end network between the United States and Japan. United's proposed flights to Haneda would allow U.S. consumers to make connections to 37 points in Japan via United's joint venture partner All Nippon Airways (ANA), strengthening United's existing comprehensive network when combined with nonstop or single-connection service from 112 U.S. airports.

United has proven its long-term commitment to Tokyo as a key gateway in Asia, serving Tokyo from 100 percent of its U.S. hubs. United also serves 31 markets in the Asia/Pacific region, more than any other U.S. carrier, and has successfully launched 11 new nonstop flights from the U.S. mainland to destinations throughout the Asia/Pacific region since 2014.

United's application is in response to the U.S. DOT instituting a competitive route proceeding to allocate slot pairs, with today's application filed under DOT proceeding # DOT-OST-2019-0014. For more information about United's bid, please visit UnitedToHaneda.com.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multi million-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United's DIRECTV-enabled planes this year.

Source:  www.united.com

Seabourn Launches 2nd Annual “Global Partner Appreciation Event” To Celebrate And Thank Travel Advisors In March 2019

Seabourn Launches 2nd Annual “Global Partner Appreciation Event” To Celebrate And Thank Travel Advisors In March 2019

 Seabourn, the world’s finest ultra-luxury cruise line, is launching the 2nd edition of its annual “Global Partner Appreciation Event” beginning March 4th to demonstrate the invaluable support it has received from and extend the gratitude it feels toward the travel advisor community worldwide.

Set to run between March 4 – 31, 2019, the line’s global sales teams in North America, the United Kingdom, Europe and Australia will reinforce and strengthen their commitment to travel partners through a robust schedule of activities, including seminars, webinars, conferences, events, and in-person meetings. Taken together, the activities will offer opportunity for the teams to share stories and details of developments from Seabourn, including new itineraries and company news. The series of events provided by Seabourn ensure that travel advisors understand the cornerstones of the “Seabourn Difference” and are fully equipped to grow their own business, increase luxury sales, and identify new to cruise guests.

“Our travel advisor partners have long been invaluable to Seabourn, and we want to continue to support their growth and success,” said Chris Austin, Seabourn’s senior vice president of global marketing and sales. “This 2nd annual Global Partner Appreciation Event offers our teams the opportunity to share stories, news and promotions with our partners so that they are up-to-date and armed with the latest information on Seabourn to share with their clients. Above all, the event is a great way for us to thank our partners and show them that our appreciation for their support, commitment and advocacy grows stronger every year and will continue into the future.”

As part of the current “Global Partner Appreciation Event,” Seabourn is offering a nearly month-long promotion with a number of benefits on select Seabourn sailings, including:

  • Complimentary Veranda for Ocean View or two or three Veranda Suite category upgrades.
  • Up to USD$1,000 shipboard credit per suite (Penthouse or Premium suites only).
  • The Appreciation Event further includes a bonus commission of $250USD ($325CAD) for booking a Penthouse Suite and $500USD ($650CAD) for a Premium Suite.
  • Travel advisors can earn additional rewards when they check out the newly relaunched Seabourn Academy training program and become a graduate, including special fare pricing and continuing education credits.
  • Enhanced group amenities during the event to help secure more business.

The promotion is applicable to select summer 2019 and winter/spring 2020 sailings and certain restrictions apply.

A pioneer in ultra-luxury cruising, for over three decades Seabourn has earned wide acclaim and numerous accolades from cruise industry observers, travel professionals and travelers alike since launching its first vessel in 1988. Seabourn introduced luxury travelers to a fleet of intimate ships that emulated the world’s finest yachts. Now, with an active five-ship ultra-luxury fleet and two new purpose-built ultra-luxury expedition ships on the way, Seabourn presents to its guests curated voyages to all seven continents delivering award-winning experiences in the newest and most consistent fleet in the industry.

Seabourn continues to represent the pinnacle of ultra-luxury travel with intimate ships offering key elements that set the line apart: spacious, thoughtfully appointed suites, many with verandas and all 100% ocean front; superb dining in a choice of venues; complimentary premium spirits and fine wines available on board at all times; award- winning service and a relaxed, sociable atmosphere that makes guests feel right at home on board. The ships travel the globe to many of the world’s most desirable destinations, including marquee cities, UNESCO World Heritage Sites, and lesser-known ports and hideaways.

Guests who sail on Seabourn will continue to find a number of innovative offerings and programs, including partnerships with a select group of companies and individuals whose dedication to superior quality, exceptional service and consistent customer satisfaction matches Seabourn. These programs include 'An Evening with Tim Rice', the new evening entertainment experience created exclusively for the line in association with Belinda King Creative Productions; Spa and Wellness with Dr. Andrew Weil, offering guests a holistic spa and wellness experience that integrates physical, social, environmental and spiritual well-being; and The Grill by Thomas Keller, reminiscent of the classic American restaurant from the 50’s and 60’s. Exclusive to Seabourn, The Grill is a unique culinary concept for Chef Keller, focusing on updated versions of iconic dishes. Guests will be treated to table-side preparations of Caesar salad and ice cream sundaes, as well as a range of other favorites like premium steaks, whole roasted chicken, and Lobster Thermidor, presented à la carte.

Source: www.seabourn.com

South African Airways Increases West African Connectivity

South African Airways Increases West African Connectivity

South African Airways (SAA) has enhanced connectivity for its customers travelling to, from and beyond the West Africa region following the successful completion of a Memorandum of Understanding (MOU) with Africa World Airlines (AWA), the airline’s Ghanaian partners.

The CEOs of SAA and AWA, Mr Vuyani Jarana and Mr John Quan, respectively, today officially signed the MOU at the Ghana Ministry of Aviation in Accra, Ghana.
Hon. Joseph Kofi Adda, the Ghana Minister of Aviation, officiated at the event.

The MOU allows the two airlines to enhance their relationship through synergies that include code sharing, franchising and any other related projects.

“As part of our turnaround strategy, we are constantly looking at ways of improving our customers’ travel experiences. This agreement gives our customers seamless connections from Johannesburg into more destinations in Ghana and other West African destinations.

“The agreement augments SAA’s popular and successful Ghana operations and offers customers a host of additional travel options in Ghana as well as further afield in the African West Coast region.

“As the leading carrier on the continent, our aim is to improve air travel connections on the continent through partnerships and this agreement with AWA goes a long way towards improving intra-African travel,” says Vuyani Jarana, SAA CEO.

“This agreement with South African Airways will help consolidate Africa World Airlines’ position as one of the leading airlines in West Africa. We are excited by the potential that this African partnership can deliver, and are confident that it will be a win-win relationship for both sides,” says John Quan, AWA CEO.

SAA and Africa World Airlines formed a relationship in 2015, which resulted in the commencement of the Accra to Washington Dulles flights.  SAA operates daily flights between Johannesburg and Accra, with four of the flights continuing onwards to Washington; and the other three flights continue onwards to Abidjan, Cote D’Ivoire.

SAA’s relationship with AWA has since grown from the original commercial co-operation into the new interline commercial agreement, which became possible when SAA finalised technology integration with AWA in November. The interline agreement allows the acceptance of each other’s customers and access to each other’s network.

SAA customers will fly from Accra on SAA operated flights and then connect to further destinations on flights operated by AWA.

Over the coming months the interline agreement will evolve into a code share agreement.

SAA customers will then travel on one ticket from Johannesburg to Accra, or from Washington to Accra, and onwards to a number of destinations such as Kumasi in central Ghana, Tamale in the north, and Takoradi in the west. SAA customers will also be able to connect from Accra to Lagos and Abuja in Nigeria, Freetown in Sierra Leone, and Monrovia in Liberia.

In turn, customers of Africa World Airlines travelling from Ghana, Lagos, Abuja, Freetown, and Monrovia, are able to travel on one ticket from any AWA point of origin and connect onto SAA international flights to either Washington D.C. or Johannesburg, or further on the SAA network.

With effect from April SAA increases the frequency from Accra to Washington to five flights per week. SAA offers the only nonstop flight between Ghana and Washington D.C. and convenient connections to / from over 100 cities across the U.S. and Canada through its Star Alliance partner, United Airlines via Washington, D.C.-Dulles.

Source: www.flysaa.com