Month: June 2017

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Rail Europe: Express Door-to-Door Flight Luggage Service to Switzerland

Rail Europe: Express Door-to-Door Flight Luggage Service to Switzerland

Make your journey more enjoyable without you having the stress of carrying your luggage.

Express Door-to-Door Flight Luggage to Switzerland is a service that allows the customer to travel lite to Switzerland on any airline. Fly from any airport to Zurich or Geneva where your luggage will be transferred to your hotel at the destination designated on your tag.

Conditions

  • Express Door-to-Door Flight Luggage can be purchased up to 12 months in advance with a minimum of 4 days inadvance.
  • The registered luggage is precisely defined by number of items and weight. Depending on the flight class booked, itranges from 23 to 32 kg.
  • The flight to Switzerland must arrive by 11:30am local time for the passenger to use this service.
  • Luggage is sent directly from Geneva or Zurich airport to one of the participating destinations
  • Before checking-in at the airport customer must insert destination label and customs label into green plastic tag andattach to their suitcase(s)
  • Luggage should not contain items such as alcohol, tobacco goods (including duty free quantities), new clothes, drugsand firearms, bulky items (bicycles, alphorns, etc.) – Ski’s are ok. Random checks are being made
  • Available with all airline carriers.

VALIDITIES

  • 1 to 99 Items of Luggage Including Delivery Fee

Any enquiry please provides us details as below:

  • Number of luggage
  • Departure Station
  • Destination Station
  • Date
  • If available, estimated luggage drop off and pickup time.

Terms & Conditions

  • 15% cancellation penalty applies to Express Door-to-Door Flight Luggage to Switzerland if cancelled 4 business daysor more in advance of departure to Europe. Cancellations made within 4 business days of departure to Europe arenon-refundable.
  • Product is non-exchangeable.

How can we help you?
Do you have a question or comment for us? or would you like to make a suggestion, voice a concern or share a compliment? Send us an email using our web form and we’ll get back to you as soon as possible.

Send us an email

For further enquiries, please contact us at: RAILEUROPE@pacificworld.travel or any of our offices at:

GSA OFFICE: PACIFIC WORLD TRAVEL SDN BHD
Kuala Lumpur
Level 6, Lion Office Tower, 1, Jalan Nagasari, 50200 Kuala Lumpur
T: +603 2141 3080 | F: +603 2148 1357

Penang
Unit 118, 1st Floor, Penang Plaza, 126 Jalan Burmah, 10050 Penang
T: +604 229 3754 | F: +604 226 9654

Kota Kinabalu
Suite M1-03A,Mezzanine Floor, Menara MAA, 6 Lorong Api-Api Satu, 88000 Kota Kinabalu
T: +6088 484 730 | F: +6088 484 740

South African Airways a winner at World Airline Awards for 15 consecutive years

South African Airways a winner at World Airline Awards for 15 consecutive years

JOHANNESBURG. 20 June 2017. South African Airways (SAA) has been announced a winner at the World Airline Awards for fifteen consecutive years.

At this year’s World Airline Awards run by aviation experts Skytrax, the airline won the Best Staff Service award as part of the highly acclaimed international awards held at the Paris Air Show.

SAA also managed to retain its 4-Star rating for the 15th year in a row.

“To win the Best Staff Service award shows that our customer-facing employees are our true brand ambassadors who made a difference to more than 19 million travelling customers. Feedback on excellent customer service is simply priceless,” says Zuks Ramasia, SAA General Manager Operations.

These awards are based on unsolicited customer feedback which makes them the benchmark of airline excellence.

“This is testimony to our commitment to reach and maintain one of our strategic objectives of Excellent Customer Service. This award celebrates the excellence of our staff.

“Being an award winner for 15 years in a row inspires us to seek further opportunities for service excellence as the airline moves towards a brighter future. Customer feedback is very important, and we incorporate customer feedback and insights gained therefrom into improving the overall customer experience,” says Ramasia.

Our 4-Star airline rating by Skytrax - in both economy and business class - for 15 years in a row is a confirmation of our consistent service standards.

“We have maintained quality levels on all the services we offer - in our home market, across the African continent and internationally. This has been a particularly difficult year for the industry, but we still maintained a world-class product and service standards to our customers, making our 4-Star Airline rating well deserved.”

The 4-Star rating follows after detailed product and service standards audits throughout the airline, and included SAA’s new Airbus A330-300 aircraft.

This means customers considered whether airlines provide a good standard of product and staff service across all travel categories, including cabin seating, safety standards, cabin cleanliness, comfort amenities, catering, tax-free sales, reading materials and in-flight entertainment.

“We will continue with the introduction of service enhancements to add to a host of improvements such as a family check-in services at OR Tambo International Airport; Improvement in our food and beverage offering with the introduction of African-inspired regional meals (specific to East and West Africa) in Business Class; serving an awarding winning selection of locally produced wines.
“Business Class amenity kits were designed by a young South African designer. Currently new designs for the 2018 collection is in progress. The introduction of three new Airbus A330-300 aircraft saw the launch of new Business Class seating, giving every customer access to the aisle as well as ensuring increased privacy. The new inflight entertainment product is state of the art allowing fast navigation and high definition viewing.

“We have also introduced a new Pet Lounge for our Cargo division at OR Tambo International Airport,” concludes Ramasia.

Source: Flysaa Newsroom

Aeroflot named Best Airline in Eastern Europe for sixth time at Skytrax World Airline Awards

Aeroflot named Best Airline in Eastern Europe for sixth time at Skytrax World Airline Awards

20 June 2017, Moscow – Aeroflot has again scooped the title of Best Airline in Eastern Europe at the Skytrax World Airline Awards, held today at the Paris International Air Show at Le Bourget. The Russian flag carrier took the title for the sixth time overall and the fifth year in a row.

Known as the Oscars of the aviation world, the World Airline Awards are handed out annually by Skytrax, the leading global authority on airline and airport service quality. Ratings are based on the world’s largest passenger satisfaction survey, which was held from August 2016 to May 2017 with online voting in English, Spanish and Chinese.

Passengers from more than 100 countries took part, and almost 20 million questionnaires were submitted. The survey covered 320 airlines worldwide and evaluated almost 50 indicators across ground and airport services, on-board product and cabin service.

Aeroflot participated this year for the first time as a 4-Star Airline, having become the first Russian airline to gain this status from Skytrax in 2016. 4-Star Airline status places Aeroflot firmly among the global elite alongside carriers such as Lufthansa, Emirates, Air France-KLM and BA.

“Being named Best Airline in Eastern Europe for a sixth time is a great honour and recognition” said Vitaly Saveliev, CEO of Aeroflot. “All of our triumphs are due first and foremost to effective management and the hard work of all of our staff, who work as a single team united to achieve our goals. We keep the bar high, but we intend to raise it even higher. Our goal is to become the Best Airline in Europe, which will mean even more outstanding service for our passengers and a qualitatively new global status for Aeroflot”. 

Source: Aeroflot News

Europcar Group To Acquire Goldcar And Become A Major Player In The Low Cost Segment

Europcar Group To Acquire Goldcar And Become A Major Player In The Low Cost Segment

Image Credit: © Europcar Group

Europcar Group, the European leader in vehicle rental services and a major player in mobility markets, announces today that it has signed an agreement with Investindustrial to acquire Goldcar, Europe’s largest low cost car rental company.

Goldcar is a major low cost operator in Europe thanks to its strong positions in Spain and Portugal and its strong know-how in running a lean and efficient pure low-cost operating model. Goldcar has built an impressive track record of organic growth (delivering 17% revenue growth p.a. between 2008 and 2016) and best-in-class Corporate EBITDA margins and FCF conversion rates. In 2016, Goldcar generated revenues of around €240 million and an estimated adjusted Corporate EBITDA of approximately €48 million[1].

With this strategic acquisition, the Europcar Group will increase its exposure to three major growth engines – the Mediterranean region, the leisure segment and the low cost segment – and will become a major player in the fast growing European low cost segment.

The acquisition of Goldcar will create value for the Europcar Group as it will strengthen the Group’s expertise and know-how in low cost operations and will therefore significantly improve the revenue growth prospects of Europcar’s low cost business unit.

The acquisition is subject to customary conditions precedent, including its approval by antitrust authorities, and is expected to close in the second half of the year 2017.

The proposed transaction, which is expected to generate close to €30 million of cost synergies per annum by 2020, is based on a Corporate Enterprise Value of €550 million and a post-synergy Adjusted Corporate EBITDA around 7x. Europcar Group expects the transaction to be materially accretive to its earnings per share from the first full year post closing onwards.

A dedicated bridge-financing has been signed with by a large and international banking syndicate to support the binding offer made by Europcar Group and to cover Goldcar’s corporate- and fleet-related refinancing needs. In order to maintain an efficient and resilient capital structure, Europcar Group plans to raise equity in an amount representing up to 10% of its capital, subject to market conditions. Post the proposed Goldcar acquisition and equity raise, Europcar Group expects to reach a Corporate Net financial Debt to EBITDA ratio comfortably below 3x by year end 2017[2].

For Caroline Parot, Chief Executive Officer of Europcar Group:

“Following the acquisition of Buchbinder in May, the acquisition of Goldcar is yet another major strategic step for the Europcar Group as it will enable us to become a major player in the European low cost segment. This strategic move is fully in line with our 2020 Ambition and boosts our confidence in our ability to deliver the targets we announced in October 2016 of reaching at least €3 billion of annual revenue and an Adjusted Corporate EBITDA margin at the Group level of at least 14% by the end of 2020[3].

With the combination of InterRent, Buchbinder and Goldcar, we will build the platform and the scale we were aiming for in the low cost segment. Hence, we expect our low cost business unit to generate a significant portion of our Group revenues in the future and more importantly to anchor the development of the Group as a whole.

We are pleased to welcome an experienced management team with its best-in-class know- how and track record in the low cost segment into the Group. We look forward to working together with them on the integration of Goldcar into the Europcar Group. This combination of our two highly compatible businesses will not only create a major player in the low cost segment but is also expected to deliver significant cost and revenue synergies for the whole Group.

This game changing transaction confirms the major role we want to play in our industry’s European consolidation process. After the recent transactions with our Irish and Danish franchisees, the acquisition of Buchbinder in Germany, and now the acquisition of Goldcar, we are well placed to have completed the bulk of our 2020 Ambition in terms of acquisitions and, following the acquisition of Goldcar, we intend to focus on integration, delivering the expected synergies, but also to continue to work on the digitalization of our customer journey, the development of our footprint and the pursuit of operational excellence”.

For Juan Carlos Azcona, Chief Executive Officer of Goldcar:

“We are very excited to be joining the Europcar Group, the leading player in the European car rental industry, and look forward to bringing our entrepreneurial know-how and low cost expertise to the Group.

Over the last years, we have strived to be a game changer in the leisure mobility space in Europe, delivering double-digit organic growth and best-in-class margins, thanks to a unique combination of scale, innovation and agility.

In a still largely fragmented space, we see plenty of opportunities to continue to grow Goldcar’s business in the future and believe the sharing of our respective best practices and corporate strengths will help boost the combined company’s growth prospects even further.”

[1] Goldcar does not use Adjusted Corporate EBITDA in its reporting. In order to facilitate the comparison with Europcar Group’s KPIs, Adjusted Corporate EBITDA has thus been estimated based on our understanding of Goldcar financials using a normalized interest rate for fleet financing.

[2] On a pro forma basis, i.e. including acquisitions announced since January 1, 2017

[3] The 2020 Adjusted Corporate EBITDA target of at least 14% excludes the impact of the new mobility services division.

Source: Europcar Group

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Zero Cancellation Fee with Jet Airways!

Zero Cancellation Fee with Jet Airways!

Jet Airways now introduces 'Zero Penalty Fees' for changes or cancellations within 24 hours of booking on Jetairways.com or Jet Airways mobile app.

Now enjoy complete peace of mind with the freedom to change or cancel your travel itinerary within 24 hours of booking.

Terms and Conditions:

  • This facility is applicable only for bookings made and tickets issued on Jetairways.com or Jet Airways mobile app.
  • Cancellation or Change can be availed within 24 hours from the booking creation and must be done using the Manage Booking Facility on Jetairways.com.
  • Guest will not be able to avail this feature offline.
  • In case of a change to the booking, only the penalty fees will be waived off. Any additional amount to be paid due to the increase in fare will be charged to the guest.
  • The Manage Booking facility can be accessed for bookings up to 1 hour prior to departure for flights within India and up to 3 hours prior to departure for international flights.
  • Jet Airways reserves the right at any time, without prior notice to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly or in part, the above offer by another offer, whether similar to above offer or not, or to withdraw it altogether.

Exceptions:

  • JetPrivilege Award booking(s) will not be entitled to the 'Zero Penalty Fee' benefit.
  • Flight + Hotel booking(s) will not be entitled to the 'Zero Penalty Fee' benefit.
  • 'Fare Lock' bookings will not be entitled to the 'Zero Penalty Fee' benefit
  • ‘Zero Penalty Fee’ benefit will not be eligible for changes to tickets booked on Jetairways.com using Net Banking, Cash cards, Maestro debit cards, American Express credit cards and Diners credit cards.
  • Tickets purchased using 'Cash on Delivery' as a payment option will not be entitled to the 'Zero Penalty Fee' benefit.
  • Convenience Fee for bookings will not be refunded in case of cancellation.

 

You can book your flight on our website, mobile app, contact centre or your nearest travel agent.

Book Now

For further inquiries, please contact your preferred travel agents or us at: KULJETAIRWAYS@pacificworld.travel or any of our offices at:

GSA OFFICE: PACIFIC WORLD TRAVEL SDN BHD
Kuala Lumpur
Level 6, Lion Office Tower, 1, Jalan Nagasari, 50200 Kuala Lumpur
T: +603 2148 9020 | F: +603 2148 1357

Penang
Unit 118, 1st Floor, Penang Plaza, 126 Jalan Burmah, 10050 Penang
T: +604 229 3754 | F: +604 226 9654

Kota Kinabalu
Suite M1-03A,Mezzanine Floor, Menara MAA, 6 Lorong Api-Api Satu, 88000 Kota Kinabalu
T: +6088 484 730 | F: +6088 484 740